Privacy Policy

Information we collect

When you visit our website or contact us directly, we collect only the information necessary to operate and improve the site. This may include basic contact information you provide, limited usage data collected automatically, and cookies as described below.

User Content & data processing

When you use Knowmeld's services, you may choose to connect, upload, or synchronise content such as notes, documents, or related metadata (“User Content”).

We process User Content solely to provide the functionality of the service, such as indexing, transformation, analysis, or retrieval, based on your instructions and configuration. We do not use User Content for advertising, profiling, or training our own models.

User Content is not shared with third parties except where necessary to operate the service (for example, infrastructure providers or AI model providers acting as data processors on our behalf). Where such services are used, data is processed only for the purpose of providing the requested functionality and in accordance with their respective privacy and data-processing terms.

We retain User Content only for as long as necessary to provide the service or until you delete it, terminate your account, or request deletion, unless a longer retention period is required by law.

You remain the owner of your User Content. We do not claim ownership over, sell, or otherwise repurpose it beyond providing the service.

Derived data such as embeddings or indexes are treated as User Content and deleted alongside the source content.

How we use information

We use this information to:

• respond to enquiries and support requests,
• contact founders for onboarding and product feedback,
• operate, maintain, and improve our website and services,
• understand how visitors use our site through analytics.

Legal basis for processing

• your consent,
• our legitimate interests in operating and improving our services,
• compliance with legal obligations.

Cookies & analytics

Our site uses cookies and similar technologies to enable core functionality and to collect aggregated, anonymous analytics. You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.

Third-party services

We may use trusted third-party services for hosting, analytics, or infrastructure. These providers process data on our behalf and are subject to their own privacy policies. We encourage you to review those policies when interacting with their services.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Your rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data, or to object to certain processing activities. Requests can be made using the contact details below.